Jakob Nielsen says that complexity, inconsistency, hidden options, and clumsy user interface mechanics prevent users from finding what they need. I think the University is still guilty of a few of these...
For me, mistakes 2, 5, 6, 8, 9 and 10 are the ones I come across while navigating the University's many sites. But it is getting better...
And of course, 4 - extreme polyhierarchy - is the one to be wary of whenever publishing with a content management system. It can be all too easy to use the technology to avoid difficult IA issues.
Top 10 information architecture mistakes - article by Jakob Nielsen
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